Business Manager – Serco – Darlington


Business Manager 
International Fire Training Centre, Darlington, DL2 1NU
Permanent, Full time Monday- Friday hours per week 
Competitive salary plus benefits 

Do you have a proven sales background and seeking a new opportunity?

Serco are recruiting for a Business Manager to join their current team based at the International Fire Training Centre in Darlington. 

The key purpose of our Business Manager is to develop profitable income as well as targeted organic growth for IFTC by engaging with customers on pricing, course scheduling and product development. This role will work with stakeholder groups to promote the interests of IFTC whilst developing marketing materials and promoting the services through customer contact both directly and via online platforms. Our Business Manager will also track data for effective forecasting on income as well as price point management.

Reporting into the Aviation Contract Manager you will work closely with curriculum managers on scheduling and support on resourcing acting as the point of contact for local Operation Manager for support and guidance.

Main Accountabilities:

Manage customer contact through in-bound and out-bound activity (direct and indirect). 

Prepare prices and tender responses to secure new work

Process sales pipeline data to provide weighted revenue forecasts

Track enquiries to maintain customer comms and planned campaigns

Host customer visits and prepare technical content with SQEP support for a bespoke pitch

Work with social media supplier on content (stories and videos)

Develop and grow income from IFTC’s online offering.

Design new, tailored courses in conjunction with our curriculum managers to meet customer needs

Design and develop new open course products to expand customer offerings

Schedule fire training courses in the delivery calendar, taking account of resources needed and those already engaged on the programme 

Work with other members of the SMT on the delivery of the annual business plan.

Deputise for the Aviation Contract Manager as required for the general management of the business.

Identify and implement CI opportunities on the delivery programme.

What you’ll need to do the role:

Proven sales background with evidenced results. 

Proven experience of developing and maintaining close customer relationships.

Experience of working with suppliers.

Experience of using website and social media to promote online presence.

What we offer

Flexible working- we are open to applications from candidates seeking part time work for this role (please specify this on your application).

Up to 6% contributory pension scheme.

Company car 

Subsided meals on site

Onsite gym 

Serco discounts which include cinema, merlin entertainment and online. shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

A safe and supportive culture.

Interesting and enjoyable work.

A company passionate about diversity and inclusion.

Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Why Serco

Meaningful and Vital Work – Everyone in our Defence business has an important role to play in the smooth operation of the UK’s Armed Forces. Whether you’re joining us from the military or from a civilian background, you’ll take great pride in supporting the military and the care we take of our defence customers.

A World of Opportunity – With over military contracts here in the UK and a wide variety of roles, Serco can offer excellent opportunities for progression, whether that’s in Defence or in another part of our multi-sector business. We also support our teams with a range of training and accreditations, from apprenticeships to chartered statuses.

Great People – Within Serco you’ll find diverse and inclusive people that are driven by the same can-do attitude and values of Care, Trust, Pride, and Innovation. We are proud of who we are as individuals – and of how we come together as one team.

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