Claims Handler – Towergate Insurance Brokers – Darlington

Towergate Insurance Brokers

Job Description

Insurance Claims Handler – Darlington – ARDLL844193

We have an exciting opportunity for an experienced Claims Handler to join our team.

Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times.

Objectives and Responsibilities

  • Efficiently handle all claims allocated to the job holder – job holder shall be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients. Insurers, claimants, policyholders, brokers and other experts.
  • Refer claims which fall outside of personal authority levels to line manager.
  • Gather and process information, as directed, to support the effective assessment of more complex cases.
  • Assist in the training of new or inexperienced staff in the use of company systems and processes.
  • To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring, that this is recorded in like with Training & Competency requirements.
  • To conduct the business of the company at all times in a courteous and efficient manner.
  • The job holder will, at various times act for the insured and the insurer. The job holder will be responsible for adhering to all the groups procedures and policies, in relation to the identification and management of the potential conflicts of interest and for the fair treatment of customers, and will ensure they follow the systems and controls operating to ensure that this is the case.
  • To undertake any other tasks as may reasonably be required by the company.


2 years minimum in a similar role is strongly preferred. Ideally you will have worked with Commercial clients and have experience of dealing with a varied portfolio of motor, liability & property related claims.

Competency Profile

  • General Insurance principles and practice
  • A strong work ethic and time management skills in order to efficiently handle a large caseload.
  • Class of risk, product and market knowledge
  • General Insurance regulation & business ethics
  • Customer care experience
  • IT proficient
  • Numeracy & Literacy

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

  • Holiday entitlement of 26 days plus bank holidays
  • Opportunity to progress your career across the entire Ardonagh family
  • Gain CII or ACII qualifications to boost your knowledge and career prospects
  • Pensions scheme for when you feel it’s time to retire
  • 24-hour support for physical and mental wellbeing
  • 1 days paid volunteering day to give back to our communities
  • The Spotlight Awards, where we shine a light on the brightest talent across our group

So, what are you waiting for? Apply today and one of our team will be in touch.

Towergate, within Ardonagh Advisory is part of the Ardonagh Group which spans the breadth of the insurance sector and is powered by more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers brings huge opportunity. We are an equal opportunities employer who are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

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