Client Referral Agent – Priory Central Services – Darlington

Priory Central Services

When you join Priory you’ll be part of something special – an innovative and rapidly growing organisation that is helping to redefine the health and social care landscape across the UK.

New and exciting opportunities have arisen to work as part of an expanding team in our 24/7 Contact Centre, presently based in Darlington.

We have two full time (37.5 hours) roles as a Client Referral Agents, known within the business as a ‘Client Referral Coordinators.’ This role is office based with possibility of home working during unsociable hours.

The Client Referral Coordinators will work as part of an expanding Team in our 24/7 Contact Centre based in Middleton St George, Darlington. Role includes dealing with inbound and outbound enquiries to support services across the Priory Group. First class customer service skills, a professional telephone manner, computer skills and the ability to achieve Centre KPI’s are necessary. Flexibility will be required with various shift patterns between 8am and midnight on a rotating shift pattern across 7 days. This includes working weekend and unsocial hours.

Client Referral Coordinator Duties include but not limited to:
Deliver first class customer service to all internal and external Clients
Ensure all enquiries are logged and updated on the appropriate database in line with agreed processes and SLA’s
All enquiries and referral calls must be progressed using sales through service training received
There will be a requirement to be flexible on shift patterns of the 24/7 operation
What we’d like from you:
Excellent verbal and written communication skills, attention to detail
Experience in a contact centre environment is desirable
First class customer service skills and professional telephone manner
The ability to establish client needs by asking effective questions
Positive, organised and self-motivated
Driven and decisive with a track record of exceeding targets
Healthcare experience is desirable, but not essential
Strong computer skills and the ability to capture information accurately
What we’d like to offer you:
Competitive Salary
25 days annual leave + Bank Holidays + ‘Birthday Day’ Off
Online discounts and cashback rewards
SMART pension
Technology scheme (qualifying period)
Cycle to work scheme (qualifying period)
Employee referral scheme
Career pathways programme & Apprenticeships

Please take the time to familiarise yourself with the full job description attached prior to making an application.

Please note that the location of this vacancy is fairly remote and may be difficult to access via public transport so a driving licence or own transport would be an advantage. There will be an expectation that you are able to get to work outside of the hours of public transport operation.

We reserve the right to close the vacancy ahead of the closing date if a successful applicant is appointed.

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