Client Services Manager L1 – Capita – Darlington


Job Description


What you will do:

Support client strategy (short & long term) ensuring all clients have account plans that are regularly to identify further opportunities

Lead client meetings, ensuring papers are issued in a timely fashion and in the agreed format

Lead on instructions of services into the delivery team

Support Head of Client Relationships, Key Account Managers, Client Service Managers (Level 2) on rebids and extensions for relevant clients

Support operations through active and accountable client management, communicating operational changes to clients and gaining buy in/permission where required.

Maximise opportunities for upsell, cross-sell or project revenue across individual client portfolio

Have a regard for Pensions culture of compliance and risk awareness to ensure that appropriate regulatory and internal control standards are maintained

Adhere to the ISO and Investors in People Standards and comply with pensions and FCA regulations and initiatives

What we’re looking for:

Strong operational background

Technical knowledge of Pensions

Client focused with a strong focus around client satisfaction

Understanding of client profitability and impact on margins

About Capita Pensions Solutions:

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.

What’s in it for you?

A competitive basic salary

23 days’ holiday (rising to 27) with the opportunity to buy extra leave

The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

We are open to remote/home-based work

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive

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