Customer Service Advisor – EDF – Darlington


Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience.

You don’t need to have experience of working in a contact centre, or customer services. If you’re resilient, able to work under pressure and have a curious nature, we’d love you to apply.

You’ll thrive in this role if you care about the customers you are speaking with and are passionate in your desire to help them. You’ll be joining a team that has been voted Number One amongst energy suppliers for Customer Service by Citizen’s Advice, two quarters running. We’ll train you on our fabulous new system, as well as all the ways we like to communicate with our Customers, to deliver a high-quality experience.

The role has a starting salary of £22,185 and we also offer a range of flexible benefits including:

Bonus plan, market-leading company pension scheme and life assurance

Health screening, dental insurance and critical illness cover

Mental health support, including access to the MIND and THRIVE apps and our nine employee support networks, (e.g. Working Parents, RACE, Disability & Carers)

Discounts for gym membership, travel insurance, breakdown cover, tech vouchers and dining card to name but a few.

At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself.  We’re committed to equality, diversity and inclusion. We’re a disability confident employer, we’ll do all we can to help with your application and are happy to discuss any adjustments you may need.

Above all, we’ll value the difference you bring and offer opportunities for you to thrive and succeed. 

Want to find out more? Apply now and a member of our Team will be in touch to talk to you about this fantastic opportunity!

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