Deputy Manager – Marton Care Homes Limited, Riverside View – Darlington

Marton Care Homes Limited, Riverside View

*Home Name : Riverside View*

*Address : Hutton Avenue, Darlington, DL1 2AQ*


Marton Care is a modern company, with old fashioned values surrounding the loving care of vulnerable and elderly people. We believe that everyone deserves the very best that life has to offer in their dignified later years and our company is dedicated to achieving this.

At Marton Care our mission is to provide our Residents with a happy quality of life, exercising maximum independence, autonomy through choice and fulfilment, quietly and discreetly ensuring they are looked after in every way, in a warm and safe environment. Nursing and Residential care are just further chapters in a person’s life and our philosophy is to create a home from home environment. Our high standard of care embraces ‘Good Care Practice’ with a commitment to our staff to train and support them to become the best they can be.


*JOB PURPOSE: *To oversee / maintain the care of Residents within the Care Home. In the absence of the Home Manager, to take responsibility for the day-to-day running of the Care Home, and ensure that all Company policies and procedures, and all legal requirements, are adhered to within the defined timescales.



· Ensure all Staff Members contribute to the best of their ability to the efficient running of the Care Home, and to the creation of an atmosphere conductive to the best interests of Residents.

· In a Nursing Care setting, interact with Residents to ensure that their health care needs are being met and resolve any problems where appropriate. In a Residential Care setting, liaise with the District Nurse regarding Residents’ health care needs.

· Report any ill-health amongst Residents and make requests for GP / Professional visits where necessary.

· Ensure meals are of sufficient quantity and good quality, and that Resident’s dietary needs are met.

· Administer prescribed medicines and maintain the necessary records as per Company guidelines.

· Support and assist the Home Manager in auditing Care Plan documentation, to ensure best practice.

· Practice maximum integrity in all dealings with Residents’ personal and financial affairs, and avoid abuse of the privileged relationship that exists with Residents.


· Maintain effective communications with the Home Manager.

· As requested by, and/or in the absence of, the Home Manager maintain effective communications with Residents, Relatives, Staff Members, Operations Manager, Divisional Office and any other concerned bodies.

· Obtain a report from the Person in Charge, and advice the Home Manager, regarding any incident/accident, and the status of any Residents whose care / health is causing concern. Complete CQC & Safeguarding alerters as required.

· Supervise visits and liaise with GPs in order to establish a good relationship between GPs / Health Care Professionals and the Care Home.

· Ensure a clear and concise handover report is given to all Staff Members.

· Arrange / participate in Staff and Resident meetings as and when required.

Budgetary / Financial Control:

· Manage, monitor and maintain budgets agreed by the Home Manager and Divisional Office. Where necessary, in the absence of the Home Manager, take corrective action in conjunction with the Operations Manager.

· Ensure that all commodities used in and around the Home are sensibly conserved by all Staff Members.

Human Resources (HR):

· Adhere to, and implement, all HR policies & procedures.

· Assist the Home Manager with formal supervision / appraisal of Staff Members in line with Company policy, and with on-going informal assessment of the work of Staff Members, to ensure consistently high standards.

*In the absence of the Home Manager*

· Endeavour to fill any Staff vacancy by advertising in the job centre or by contacting the HR Department. Interview for new Staff Members with the Home Manager as and when required, in line with the Company’s Recruitment policy.

· Maintain correct records of working hours of all Staff Members.

· Monitor and control sickness absence in line with Company policy (in conjunction with the Operations Manager, where appropriate).

· Ensure all staff members are aware of the Company’s Whistle-blowing procedure.

· Implement and manage the Company’s Discipline and Dismissal policies and procedures, and Grievance policies and procedures (in conjunction with the Operations Manager, where appropriate).

· Organise workload by forward planning off duty to ensure that there is sufficient Staff cover, and deal with problems where necessary.

· In the absence of the Administrator and Home Manager, ensure continuity of the Payroll


· Actively market the Home and promote a positive personal / professional profile within the local community, ensuring the good reputation of the Home at all times.

· In the absence of the Home Manager, endeavor to fill any Resident vacancy by liaising with Social Services and health authorities/boards and assessing/selecting suitable Residents. (These places are to be offered within the normal terms of residency and the fee structure in operation within the Home at the time).

· Ensure the Home is attractively presented, and odour free, at all times, in line with the Company’s attention to detail philosophy.

· Ensure a viewing room is suitably presented and available at all times (unless Home is fully occupied).

Training & Development:

· Supervise and instruct junior and new Staff Members in all aspects of their work in the Care Home, giving help and guidance where appropriate and assisting in keeping records up to date.

· Maintain and improve professional knowledge and competence.

· Attend mandatory training days/courses, on or off site, as and when required.

· Participate in supervision/appraisal meetings with Home Manager

Health & Safety:

· Report immediately to the Home Manager any illness of an infectious nature or accident incurred by a Resident, colleague, self or another. Be responsible for infection control in the absence of the Home Manager.

· Understand, and ensure the implementation of, the Care Home’s Health & Safety policy, and Emergency & Fire procedures.

· In the absence of the Home Manager, carry out duties as “Responsible Officer” for the Home in line with CSCI/Care Commission guidelines, the Health and Safety at Work Act (1974) and Fire Regulations.

· Report to the Home Manager, or the Handyperson, any faulty appliances, damaged furniture, equipment or any potential hazard.

· Promote safe working practice within the Care Home.


· Adhere to all appropriate NMC guidelines / regulations and the General Social Care Council Code of Conduct.

· Ensure that all existing stocks are maintained in a safe and tidy environment and reorder as and when required.

· Maintain such log books and records as may be required by both the Registering Authority and the Directors of the Company.

· Be ‘on-call’, for emergencies, which may arise within the Care Home, and to cover shifts if all other avenues have been exhausted.

· Ensure that all information of a confidential nature gained in the course of work is not divulged to third parties.

· Assist in the arrangements for fund raising.

· Notify the Home Manager (or, in the absence of the Home Manager, the Service Manager) as soon as possible of your inability to report for duty, and also on your return to work from all periods of absence.

· Ensure the security of the Home is maintained at all times

· Adhere to all Company policies and procedures within the defined timescales.

· Ensure all equipment is clean and well maintained.

· Carry out any other tasks that may be reasonably assigned to you.

Job Type: Full-time

Salary: £12.00 per hour

* Company pension
* On-site parking
* Day shift
* Night shift

Ability to commute/relocate:
* Darlington, DL1 2AQ: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Deputy Manager

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