Desktop Support – eTeam UK – Darlington

eTeam UK

Software/Application ExperienceWindow 10, 8 and 7, MS OfficeTechnical SkillsBreak/fix hardware and software support, including troubleshooting at the desktop for problem determinationPerform preventative maintenance on all workstationsInstalling software on the client systems.Proficiency in Windows Operating SystemsCoordinate with third-party vendors to resolve hardware problems, as requiredInstall and test replacement partsKnowledge and Experience in the Configuration, Setup and Support of RF ScannersPrinting support Zebra Printers, and other Label printers.Desktop and Laptop supportBasic troubleshooting support of LAN devices, servers and networked printers.Basic understanding of network terminologies Solves day to day issues and performs root cause analysis of common/major problemsOther SkillsAbility to coordinate with external third party supplier to provide level 2 and 3 supportHigh integrity and customer focusProblem solving/root causing skills

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