Internal Communications Officer – Department for International Development – Darlington

Department for International Development

Job summary

Our Mission

At BEIS, we are leading the UK’s recovery from coronavirus and are building a stronger, greener country. Our varied work makes a real difference to people across the UK and internationally. This is a fantastic opportunity to become part of the BEIS team and our exciting mission!

We lead on the UK’s commitments to tackle climate change and drive green economic growth. We support businesses to create jobs and increase opportunity in regions across the UK. We also encourage investment and innovation to make the UK a science superpower producing research that will improve lives.

Our Inclusive Environment

We are building an inclusive culture to make BEIS a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.

We offer first-class flexible working benefits, excellent employee well-being support and a great pension. We are fortunate to have a range of excellent staff networks and are proud to be a Disability Confident Leader employer. We will support talented people from all backgrounds to build a career and thrive.

We actively welcome applications from anyone who shares our commitment to inclusion. We will fully support candidates with a disability or long-term condition who require adjustments in our recruitment process.

Job description

BEIS’ internal communication is known across Whitehall for its distinctive and high performing employee engagement results. The award-winning team is at the heart of BEIS’ leadership and decision-making and influences departmental culture and behaviour through a high impact programme of communication and engagement.

From backing business to tackling climate change, this exciting role will play an important part in engaging staff in our mission to lead Britain’s recovery.

Our Internal Communications Officers work across a number of key areas. You will be expected to support on one or a number of these in the course of your work. These areas include:

• Generating staff understanding of, and advocacy for the department’s key policy areas.

• Helping people find what they need to do their jobs and to navigate changes in corporate processes as these are introduced.

• Supporting our top team so they engage with teams across the department in the right ways, build confidence in their leadership and visibility.

Staff engagement will be a crucial element to the success of this role. You will need to find creative ways to elicit views and feedback from staff to ensure internal engagement and strategies we create are based on evidence and staff feedback.

This post provides a great opportunity to work alongside senior leaders in BEIS, to shape the culture of the organisation, develop innovative communication approaches, and continue developing one of Whitehall’s most highly performing internal communication teams.

Person specification

Working within the internal communications team, you will support the planning, delivery, and evaluation of effective communications and engagement activity in support of our strategic priorities. You will:

• Support the delivery of engaging internal events and internal communications activities which create motivated, knowledgeable and enthusiastic advocates for BEIS, and it’s policies, whilst also keeping line managers and colleagues aware of issues that affect them.

• Use a variety of digital channels, technologies and platforms to create and manage visual internal content, provide effective two-way communication between employees, and deliver seamless hybrid events.

• Create engaging and thought-provoking articles by identifying interesting and unique stories around the department.

• Engage with key partners around the organisation to agree relevant outcomes and objectives and provide proactive strategies and approaches to deliver these.

• Ensure alignment and consistency of messaging across all communications and manage events and projects as required.

• Identify the best methods of communicating, engaging with, and gaining insight from our audiences using a range of data sources; making recommendations around channel, format, frequency, content and delivery, and working closely with internal communication colleagues on delivery, including through our digital channels.

• Champion BEIS strategic messages, values and behaviours and support embedding them across BEIS.

• Use GCS evaluation and insight methodology to monitor progress against an agreed set of objectives.

• Take part in the intranet publishing rota and support the wider team with logistical planning and administration.

• Other job related duties as requested.

Skills and Experience

Person specifications:

• Effective communicator – able to articulate ideas well and engage audiences convincingly

• Excellent project manager – able to plan and prioritise work effectively

• Excellent writer – able to write well for all internal communication channels, adapting style appropriately, and to mentor team members to do the same

• Effective evaluator – able to reflect upon and evaluate the success or otherwise of communications

• Good digital practitioner – able to make effective recommendations about how we should use online media in order to best achieve leadership communication goals. Can work with a range of media and experience using SharePoint content management system.

• Proactive teammate with positive corporate outlook – able to provide value-adding feedback laterally and upwards, mentor people within and beyond own team, and provide effective corporate contributions,

Technical skills

To be assessed:

• Ideas (GCS) – Draw on audience insight to develop innovative internal communication strategies, selecting the most appropriate channel mix and ensuring content is both topical and timely.

• Impact (GCS) – Assess the effectiveness of internal communication and act on staff feedback to ensure communication is timely, relevant and meets the needs of the business and internal audiences. Explore employee engagement data to understand the context for internal communication, identify challenges and barriers and suggest actions for improvement.


We’ll assess you against these behaviours during the selection process:

Communicating and Influencing

Working Together

Delivering at Pace

We only ask for evidence of these behaviours on your application form:

Communicating and Influencing

Technical skills

We’ll assess you against these technical skills during the selection process:

Ideas (GCS)

Impact (GCS)


BEIS offers a competitive mix of benefits including:

A culture of flexible working, such as job sharing, homeworking and compressed hours.

Automatic enrolment into the Civil Service Pension Scheme.

A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.

An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.

Access to a range of retail, travel and lifestyle employee discounts.

A hybrid office/home based working model where staff will spend a norm of 40-60% of their time in the office (minimum of 40%) over a month with flex dependent on balancing business and individual need (from September 2021, depending on how the public health guidance evolves).

Things you need to know

Selection process details

This vacancy is using , and will assess your Behaviours, Experience and Technical skills.

As part of the application process you will be asked to complete a CV, behavioural statement and a number of technical skills.

Further details around what this will entail are listed on the application form.

Applications will be sifted on behavioural statement, CV and any technical skills required.

In the event of a large number of applicants, applications will be sifted on the lead behavioural statement (Communicating and Influencing). Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview. 

The interview will consist of behaviour and technical questions, as well as a written exercise.

Expected Timeline subject to change

Sift dates: w/c 30th January 2023

Interview dates: w/c 06th February 2023

Interview Location: MS Teams.

Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.

Further Information

Reasonable Adjustment

If a disabled person is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the

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