IT Apprentice – company name – Darlington

company name

About The Role

As part of our dedicated service to our care homes across the country you will be part of a team of highly skilled and technically driven IT Colleagues who support our infrastructure.

We are looking for a customer and tech focused learner to join our IT service desk to support our colleagues across the business, with a structured apprenticeship training programme to not only get you certified through accredited courses, but also gain hands on experience into your first steps within an IT career.

You will provide first level customer support via Voice Calls & Email workflows, handling the resulting incidents, Service Requests or Requests for Change, using the incident management and request fulfilment processes, in line with Service Desk objectives and ITIL Best Practices.

About You

With a minimum 5 GCSE Grades (C and above) or equivalent, including Maths and English, you have a strong customer service focus and excellent communication skills, including a good telephone manner.

You will have a high level of attention to detail, problem solving skills and the ability to work on your own initiative.

Ideally you will have experience working as part of a team in a professional environment, and have experience of Microsoft Office; Word, Excel, PowerPoint, and MS teams.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

About The Company

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

What HC-One offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

Award-winning learning and development

25 days annual leave

An opportunity to learn from experienced colleagues as part of an outstanding and committed team.

GP online – providing around the clock GP consultation via an interactive app – available to you and your children under 16

Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners

Wellbeing – free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

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