Maintenance Administrator – Hays Specialist Recruitment Limited – Darlington

Hays Specialist Recruitment Limited

Administrator, Administration, Maintenance Administrator, Maintenance Administration Your new company …Are a very well established, long standing, Darlington based, organisation who are looking to strengthen their team by recruiting an Administrator for their Maintenance department.Your new role …

  • To take all calls in respect of the day to day running of the maintenance service and wherever possible taking responsibility to resolve any relevant issues
  • Liaise with customers via telephone, email and letters
  • Update the IT system upon completion of a pre/post inspection
  • To monitor the day to day response times and the quality of work
  • Follow up calls to ensure all works are complete within the given timescale
  • Process satisfaction slips
  • To assist with processing and certifying invoices
  • To assist with general filing duties to ensure all records are up to date
  • To provide administrative cover where necessary
  • To assist with the administration and monitoring of responses to letters, email and complaints within agreed timescales
  • Carry out satisfaction surveys for complaints
  • Update the alterations and improvements file
  • To extract quarterly information to calculate performance indicators

What you'll need to succeed

  • Strong administration experience
  • Outstanding customer services skills

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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