On-Boarding Administrator – Hc-One – Darlington


About The Role 6 month FTC To deliver a high quality, timely, efficient and customer focused On-boarding service that satisfies internal and external compliance requirements. To ensure the service is delivered in a way that supports the operational teams to deliver the HC-One vision and mission of being the kindest care home provider and the number one care home in every locality and deliver the best health and care experience for Residents, the best working environment for colleagues and the best return for Investors. About You Your role will involve: Execute the end to end On-boarding process for new hires across a portfolio of Homes and/or business areas in-line with Key Performance Indicators (KPI’s) as defined by the Resourcing Partner. Issue of the contract of employment and associated on-boarding documentation via the Application Tracking System (candidate portal) or directly to the candidate via other means as appropriate. Seek references, evidence of Right to Work in the UK and Professional Registration in order to satisfy internal and external compliance requirements. Liaise with and exchange information relating to new hires with colleagues across departments where appropriate to ensure a positive ‘Day 1’ experience for all new employees (i.e. Operations, IT, Learning & Development, Payroll) Monitor the status of candidates in process and pro-actively alert Hiring Managers/New Hires where delays with pre-employment checks could impact start date. Provide new hires with accurate information relating to the terms and conditions of their offer of employment such as (but not limited to) Welcome Bonus & Company Car Scheme. Update cross-departmental trackers in a timely and accurate manner i.e. Welcome Bonus and Probation. Monitor and manage the team and personal inbox ensuring that emails are distributed and/or actioned appropriately within a timely manner. Provide required MI in the agreed format in relation to the status of new hires within the on-boarding process. Ensure new hire information input/held within E-ploy is 100% accurate in readiness for payroll export. Seek to resolve day to day issues and where necessary escalate complex queries to the Resourcing Partner/Resourcing Manager in a timely manner. Assist in the training of new team members by means of ‘buddying’ and sharing expertise. Foster and take advantage of continuous learning activities to support new procedures, technologies and departmental initiatives. Contribute to continuous improvement process, in order to improve quality of service provided and customer experience. Engage and build strong relationships with customers, ensuring that everyone is treated with courtesy and respect at all times Ensure all requests for information are provided in a timely manner and appropriate format. Other administrative duties that arise during the course of the on-boarding process. Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken. About The Company HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 300 care homes across the United Kingdom. We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes. We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family. What HC-One offer Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including: Award-winning learning and development 25 days annual leave An opportunity to learn from experienced colleagues as part of an outstanding and committed team. GP online – providing around the clock GP consultation via an interactive app – available to you and your children under 16 Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners Wellbeing – free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one

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