Subsidence Claims Technician – UK remote – Adjusting Appointments Limited – Darlington

Adjusting Appointments Limited

Job Profile

Claims Technician Subsidence – remote working – UK up to £25k per annum plus an excellent benefits package, offering a full training development programme with the opportunity to progress towards Subsidence Consultant, support towards Industry qualifications, 25 days holiday plus bank holidays, Healthcare, Pension, Employee wellbeing assistance, Life Assurance.

A global leader within the Loss Adjusting Industry and renowned worldwide for being passionate about what they do are now seeking creative and caring people with a claims background in subsidence / buildings / property to join their vastly experienced and award-winning Subsidence team where you will play a vital role within the business by providing guidance and assistance to customers by delivering a 1st class customer journey throughout the lifecycle of their claim. Are you looking for a new challenge?

Key responsibilities:

Act as a first point of contact for clients and policyholders for any queries on their Subsidence claims

Manage your own portfolio of subsidence claims by delivering an exceptional customer experience

Maintain task diary systems, produce client reports/letters

Liaise with contractors and other relevant external suppliers

Applicant Requirements

About you:

Excellent Customer Services experience with a Claims background within Subsidence / Buildings / Property

Organised and be able to work to tight deadlines

Exceptional communication and negotiation skills

Able to work in a demanding environment and be able to handle difficult situations

Experienced in using computer based claims handling systems

Industry qualifications of committed to gaining the relevant knowledge and working towards Cert CILA

This is a full-time, permanent role, 35 hours per week Monday to Friday.

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