Team Leader – Northgate Vehicle Hire – Darlington

Northgate Vehicle Hire

Location: Darlington

Salary: £23,000

Working Hours: Monday to Friday 8am to 4.30pm or 9am to 5.30pm

This is an exciting opportunity for an ambitious, Customer Service Team Leader to join one of the UK’s leading vehicle rental specialists and bring to life the Northgate experience for our customers.

Here at Northgate Vehicle Hire we have a fantastic opportunity in our UK Workshop Service & Maintenance Delivery department, based in our Contact Centre in Darlington. Due to continued growth, we are now seeking an ambitious and experienced team leader, to help drive a team of handlers to success.

The Role:

The Workshop Service & Maintenance Delivery Team is responsible for providing the very highest standards of customer service, to lead and manage a team of advisors, ensuring that each query is handled in a speedy and professional manner.

You will also be responsible for maintaining a strong focus on operational targets, performance improvement, and driving the team to success.

To be successful as a Team Leader in Northgate Vehicle Hire;

You’ll need to be a proven people manager with strong communication and leading skills. You will also be able to demonstrate;

A strong work ethic and can thrive in a busy environment.
An engaging personality with excellent communication and proven people management skills.
An ability to excel in your ability to get the best out of your team members, through strong hands-on coaching and performance management.
A high customer and delivery focused, you will thrive on working in a target-driven environment where performance improvements and innovation are constantly being pursued.
With a well-developed sense of financial awareness, you are someone who can see the bigger picture and work closely with peers and line managers to ensure delivery against SLA’s and targets

What’s in it for you?

Supporting you to be the best you can be, we will prepare you for success right from the start. When you join the team, you’ll embark on a structured training program and during your first 12 months, we will continue to develop you in your role through ongoing coaching and support so that you have a really great first year. Your development doesn’t stop there, however, as you will go on to learn and build further skills and as you progress your salary will too.

In return for your expertise, you’ll receive;

Competitive salary plus bonus scheme, paid monthly
25 days holidays plus bank holidays
Contributory pension scheme
Life assurance
Free car parking
New offices with fantastic modern break-out areas, onsite canteen, kitchen facilities, TV area, and shower facilities
Free eye tests and a variety of discounts with local businesses
Cycle to Work scheme
Tax-Free Childcare
Discounted gym membership
Save as you earn scheme

If you would love to join our amazing team, we encourage you to find out more.

Apply today!

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